These General Terms and Conditions of Purchase, made available prior to the contracting process, govern the purchase of tickets through the website www.aqualandia.net owned by Aqualandia España, S.A. (hereinafter, AQUALANDIA).
These General Terms and Conditions of Purchase must be complemented by the General Terms and Conditions of Access and Use of the Website established by AQUALANDIA, as well as by any Specific or Particular Contracting Conditions that may apply in each case.
AQUALANDIA reserves the right to modify these terms and conditions at any time and without prior notice by publishing such modifications on the website, so that users are aware of them before purchasing tickets online. Therefore, the User is solely responsible for carefully reading all the conditions each time they intend to purchase tickets through the website.
The User declares to be of legal age, in accordance with their national legislation, and to have the legal capacity to enter into contracts through the website, thereby accepting these General Terms and Conditions and any applicable Particular Conditions. The User declares that they have read, understood, and accepted all such conditions. Furthermore, the User acknowledges and agrees that the tickets purchased through the website are for their personal use or consumption.
In the event that the User purchases tickets for third parties, they shall be solely responsible for the use or consumption of such tickets by those for whom the tickets are purchased. In this regard, the User expressly and unreservedly accepts that access to and use of the website and its services are carried out under their sole and exclusive responsibility.
LANGUAGE
The purchase process can be carried out in Spanish or English.
PRICES
The prices displayed on the website are the current prices, except for typographical errors. All prices are in euros and include Value Added Tax (VAT).
For orders placed from territories where VAT is not applicable under current legislation, the tax will be deducted at the time of invoicing. Any applicable offers and promotions will be clearly indicated on the website.
PAYMENT METHODS
Payment for tickets may only be made using credit or debit cards issued by VISA or MASTERCARD.
For the User’s peace of mind, it is important to highlight that the confidentiality of their data is fully guaranteed through encrypted transmission of information between the User’s browser, AQUALANDIA’s secure server, and the financial institutions that process payments.
AQUALANDIA informs Users that fraudulent use of this online payment system to purchase tickets is a criminal offense punishable by imprisonment. The following actions are considered criminal offenses:
CANCELLATIONS AND REFUNDS
Changes to ticket purchases and ticket cancellations
Unless expressly stated otherwise in the Specific Terms and Conditions of the purchased product or service, no changes or refunds will be accepted for products with a specific date or period of use. This policy complies with the provisions of Article 103(l) of Royal Legislative Decree 1/2007, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws. Consequently, this type of product is excluded from the right of withdrawal due to its nature. Likewise, no modifications are allowed for purchases made through this website. For any inquiries, users may contact the AQUALANDIA reservations department by email at: reservas@aqualandia.net.
No cancellations or refunds are allowed for ticket purchases made through this website. Therefore, no amount will be refunded.
COMPLAINTS
Complaints must be submitted at the Information Desk located at the AQUALANDIA park, or via email at: reservas@aqualandia.net.
It is essential to present the entry ticket with the corresponding sale number.
GOVERNING LAW AND JURISDICTION
These General Terms and Conditions of Purchase, as well as any applicable Particular Conditions, shall be governed by Spanish law. Spanish legislation will apply to any matters not expressly covered in this contract, including its interpretation, validity, and enforcement.